Frequently Asked Questions

Welcome to the frequently asked questions page. This program was first released in 2014 and has been updated through 2020. Most of the frequently asked questions have already been addressed within the program. If you have any questions not addressed in the program or the below FAQ, please use the contribution form below to submit your question. We review FAQ requests frequently. We receive hundreds of messages and only answer what has not already been covered and directly about the program. For billing questions and help, please use the contact information provided on your e-receipt.


Q: How do I access my order after the initial download?

A: go to and log in using your credentials. Click on purchases, and you will have access to the latest version of the program.


Q: I can’t open the Credit Sweep program from my device. What should I do?

A: You need to have a PDF reader. We recommend you go to to download adobe acrobat reader.


Q: Can you help me file this paperwork?

A: Sorry, this is a 100% DIY program. We include everything you need with your order. Just follow the simple steps, and you will see the results.


Q: The post office says the address for the credit bureaus is not formatted correctly. We understand this is frustrating, and it is something we face also. Please see the latest address information for each bureau below:





Q: I am not getting accounts removed. What do I do now?

A: Depending on the method you choose, here are some ideas. One method is a multiple-step process that requires you to send all the disputes in order. Have you gone through the entire process yet? If you are using the ID theft method, contact the credit bureau directly by phone. If you filed everything in order as stated in the program, there might be a delay on the bureau’s end, which you can ultimately use to your favor.


Q: Used incorrect email at checkout. How can I solve this?

A: You must email our billing partner at [email protected]; they will fix your account email and give you access to the program.


Q: Do you bill my card monthly?

A: No, only 1-time billing upon purchase.


Q: Do you offer support?

A: We offer this FAQ and the chance to expand on it. If you have any questions not covered in the program or this FAQ, use the form below to submit your question. 


Q: Is there any updates since I made my purchase?

A: We don’t need to update this program so much. The information has stood the test of time. That being said, when updates are available, we will email them to you. The last update for this program was October 2019. As of September 2020, it is still current.

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